Patient information
EPC (Medicare Program)
We are part of EPC program (extended primary care); A doctor referral for EPC is necessary on the day of your visit. You will be charged the usual clinic fee and re-imbursed on the spot from Medicare. You will require a debit card on the day of your visit to receive the reimbursement.
WorkCover and TAC claims
New workcover claims will now be charged directly to the patient as a normal clinic fee. The claimant will then be reimbursed from workcover.
TAC patients will not be billed, the invoices will be sent to TAC on your behalf.
Both TAC and WorkCover patients will require a claim number.
DVA patients
DVA patients are welcome and will not be billed by the clinic.
HICAPS and EFT
HICAPS and EFT is also available.
Frequently Asked Questions
General & Osteo FAQs
No, you don’t need a Dr.’s referral unless you are claiming from DVA or have been referred by your Dr. as an EPC patient.
Yes all of these are accepted at the clinic. You do not need a referral if you are claiming from WorkCover, Comcare or TAC.
Veterans Affairs clients need a Dr’s referral every 12 months.
You can claim up to 5 visits per year with Medicare under the chronic disease management program, however you must first be referred by your Dr. and this only applies to chronic conditions. Medicare will not pay for the entire amount and you will have to pay a gap.
An osteopath can provide an incapacity certificate which will usually be accepted by your employer in the same way as a medical doctors certificate. Osteopaths can provide ongoing certificates of incapacity for WorkCover patients.
This will never under any circumstance be forced upon you. Your osteopath will explain the benefits and risks associated with any procedure and allow you to make your own decision. Your osteopath will inform you on and explain any technique being performed. Because we are armed with an array of techniques we don’t have to “crack” your joints if you are uncomfortable with this.
There is a chance that for the first 48hrs after your treatment you will experience tenderness associated with your treatment. This will not happen to every-one but c be a common occurrence. This is because treatment is similar to a minor form of injury so that when the healing process occurs it will heal in the correct way. Not dissimilar to pain experienced after a work out.
This will depend how long you have had your problem. Generally speaking the longer you have had your problem the more treatments you will need. However you should experience some relief or change in your problem eg. Feeling looser after just a couple of visits. Your Osteopath will generally advise 2-3 treatments to begin with – after this time you will be reassessed and a decision will be made as to wether to continue treatment or further investigate if there is no change in your symptoms.
Appointment FAQs
Yes, always bring x-rays or any other scans/test results you have recently had to your visits.
It is best if you could wear comfortable and loose-fitting clothing such as tracksuits, preferably no jeans. A gown will be supplied if needed.
Billing & insurance
Yes, we have HICAPS available at the clinic so you can claim your treatments on the spot.